"Satisfaction Guaranteed"...period. All guitars are shipped with 5-day approval.
All merchandise is subject to prior sale and prices are subject to change.
By appointment only...we are happy to show you our guitars, just give us a
call and set up a time to test drive any of our guitars!
How to Order
or via our Shopping Cart.
(The best time to reach us by
phone is between 10 a.m.- 4:30 p.m EST weekdays.)
We accept PayPal payments, (U.S.A. only), Money Orders, wire transfers and
good ol' cash. When purchasing from within the state of Ohio, add 6 3/4%
sales tax. A $2.00 service fee will be added to any mail order totaling under
$40.00. International orders require pre-approved payment (speak with us
first) in the form of an International Money order or bank wire transfer. Due
to excessive fraud from some countries, we reserve the right to refuse to do
business with any customer posing a potential threat to our security. Minimum
credit card order processed that requires shipping is $40.00. Surcharge of
$2.00 applied to all orders totalling less than $40.00.
For those of you not fortunate enough to visit Fine Fretted Friends in
person, we will gladly send instruments anywhere in the U.S. on a 48 hour
approval basis with the merchandise pre-paid by cashier's check or PayPal.
For international customers, specific arrangements will be made. 48 hour
approval does not apply to international sales or to guitars shipped after a
visit to our Gallery. Any merchandise returned after 48 hour approval period
expiration is subject to a 3% restocking fee. All freight and insurance will
be paid by the customer unless otherwise agreed upon. ANY ORDER cancelled
after guitar or accessory has been packed and order processed is subject to a
3% RESTOCKING Fee. Once an agreement to purchase is made, and the item paid
in full, and the 48 hour approval time has passed, NO RETURNS ARE ACCEPTED.
We are sorry we have to post policies like this, but 3 weeks after a
purchase, a change of heart does not constitute grounds for a return. Please
communicate with us at the end of the 48 hour approval window. Offers for
Free Shipping*: *FREE shipping ALWAYS indicates in the U.S. Continental
ONLY and is included unless the merchandise is returned. If returned, buyer
pays all shipping costs.
If for any reason you are not satisfied with your instrument, contact us
prior to the termination of your 5-days approval time period. You must have
prior approval of return. And, you MUST obtain our shipping address prior to
shipment and discuss return shipping methods with us. It is your
responsibility to ship the merchandise within 48 hours of contacting us
regarding the return. Returned merchandise is the responsibility of the buyer
until it is received and inspected by Fine Fretted Friends. The instrument
must be fully insured for return shipment. Opened strings are not returnable.
When we receive the instrument in the exact same condition as when we shipped
it to you, you will be issued a refund minus all shipping costs. Any variance
from the above policy may result in a 3% RESTOCKING FEE.
Should you decide to consign an instrument with Fine Fretted Friends, you do
so under the following terms. Any instrument submitted for consignment shall
remain in the possession of Fine Fretted friends for a minimum of 90 days.
If, at the end of that time, your instrument remains unsold, you may opt to
continue the arrangement or ask for redelivery of your instrument to you.
Shipping costs are the consignees responsibility. Instruments consigned to
our care are covered by our insurance. All instruments are kept in a
temperature and humidity controlled environment. If you would like the added
benefit of a pro-recorded mp3 file of your consigned guitar on our website,
remit $25 for same. An approximately 30 second mp3 audio file will be posted
within 2 weeks of receipt of payment under normal circumstances. These files
are copyrighted and not for sale. You are not purchasing the mp3 file, you
are paying for the recording of one on your instrument.